Loot in World of Warcraft to gain but not receive, that is frustrating. But support can surely help – or so one would think.
When after weeks or months of playing in World of Warcraft you finally get the long-awaited item, it is a beautiful moment. Especially when you have also prevailed against many others in the roll. It is all the more frustrating when the loot does not arrive at the corresponding character. Luckily, in such cases, you can write a ticket and receive help from support.
At least that was the case in the past. Because today some players receive responses that make you want to facepalm.
What happened? The player xFredHx describes that he finally had luck in the heroic version of the Netherspite. The piece of jewelry “Vaelgor’s Final Stare” dropped and he won the roll on it. However, the item apparently did not land in his inventory and was also not sent to him later by the mailbox. An error that can occasionally occur in World of Warcraft. In the past, such problems could be solved with a ticket to support. A Game Master would then check the logs and redistribute the appropriate items.
How did support respond? The response from support to a rather common problem seemed rather “curious”. But you better read for yourself:
I understand how frustrating it can be when you win an item and it does not drop as expected. After reviewing your situation with Vaelgor’s Final Stare, it appears that the item does not drop in heroic mode, which may be why you did not receive it even after winning the roll.
To ensure that you can still obtain the item, we recommend visiting the instance on normal difficulty, where it should be available. (…)
It does not take much game understanding to realize that this response is complete nonsense and contradicts itself multiple times. For if you have already won an item, it must have dropped beforehand – thus the whole response makes no sense at all.
What the community suspects: With such a response, the suspicion arises that an AI responded here that has no understanding of the game’s context at all. Either that or Blizzard employs support staff who have no idea about the game.
- “‘The item does not drop in heroic, that’s why you didn’t get it after it dropped.’ What.” – perrapys
- “This is one of the worst AI responses ever. Microslop.” – QuillnSofa
- “As someone who has actually worked as an in-game Game Master for over 15 years, I can say that [it probably comes from humans]. This kind of uninformed answer looks like it was given by external people and not AI. I seriously doubt that AI could give such a bad answer considering the database it has access to. This database was curated and fed by people who really care.” – Noruhk
- “This is so obviously an AI hallucination that it is just sad. The bosses are probably looking at the ‘number of tickets processed in record time’ and think they are brilliant.” – Various_Good_6964
What were your recent experiences with the support of World of Warcraft? Did you have mostly good experiences? Or did you also receive such responses that made you wonder if the person on the other side even understood your problem?
Even if it did not work out this time with the piece of jewelry, you can currently farm a lot of upgrades in WoW – as the limits have been lifted.
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