Microsoft is currently facing a lot of criticism after a streamer claimed that they had deleted his account along with 25 years of photos, games, and more.
Who is it about? The streamer Joshua Khane made his issue with Microsoft public on X.com. He claims that Microsoft deleted his account along with the associated OneDrive.
According to the streamer, the account not only contained thousands of euros in purchased games but also the baby photos of his son. 25 years of files are now gone.
This apparently happened after the account was initially taken over by a hacker, and the streamer was later able to verify himself as the real owner. However, despite his verification and the hack, Microsoft, according to the streamer, deleted the account.
Email from Microsoft provides insight
What does the email say? In an email shared by the streamer, Microsoft explains that they suspended the account so that the attackers would no longer have access to the data. At the same time, this is permanent. The data is also encrypted, and no one can access it, not even Microsoft itself.
Furthermore, Microsoft suggests in the email that the user should create a new account. Although they admit in the email that this is not the ideal outcome, they state, “it is necessary to prevent personal data from falling into the wrong hands.”
Additionally, Microsoft acknowledges in the email that someone else had gained access to the account, which led them to take this step.
Here you can see the email:
How are users reacting? The email sent to the father quickly turns into an extreme shitstorm on social media. On X.com, the post is seen by 4.1 million people, and on Reddit, the post receives over 40,000 upvotes.
For Microsoft, this is turning into a true PR debacle, as users show solidarity with the streamer dad who entrusted Microsoft as the provider of OneDrive Cloud. Players are questioning whether Microsoft also fired its PR department, as they have not intervened immediately or taken care of the streamer.
In the comments on Reddit, there are also numerous reports from other users who have had bad experiences with Microsoft support. A real dynamic is developing, putting the tech company under heavy fire.
Have you ever had experiences with Microsoft support? Feel free to share in the comments! Recently, there was significant annoyance among the competition from PlayStation: More and more players are considering switching from PS5 to PC before it’s too late.
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