A user sends their laptop for repair, and the device returns with less RAM than originally purchased. The seller justifies this by claiming that the RAM is incompatible. However, on Amazon and with the seller, the old RAM configuration can still be purchased.
A player purchased a new gaming laptop from Lenovo with 64 GB of RAM in December 2025. After several months, according to their statement, problems arose and they sent the device in for repair under warranty.
But the seller’s decision surprised them. The seller removed half of the installed RAM for repair, stating that it was incompatible. Particularly frustrating about this: The user can prove with the receipt and other documents that they paid for 64 GB of RAM at that time. They explain this in a Reddit post, where they also provide the receipts.
Manufacturer removes RAM because it is presumably defective but does not replace it
Why the seller made this decision is not known. Some speculate, including the magazine WCCFTech, that one stick of the laptop must have been broken, which the seller removed and was subsequently not willing to replace with a functioning module. After all, one pays at least 400 euros for 32 GB DDR5 SO-DIMM-RAM according to Geizhals at present. SO-DIMM stands for the small RAM models often used in laptops.
According to the letter with the justification that was included with the repair, the user at least received the defective DDR5 kit back. It states:
The device had two 32-GB sticks with a total of 64 GB; however, this device supports a maximum of 32 GB of RAM. One 32-GB stick was removed and returned to the customer along with the device. The device passed all tests.
This justification makes many incredulous, especially since the Lenovo laptop model must support up to 128 GB of RAM. Lenovo states on its own website that 32 GB of RAM per slot should work.
What options does he have now? Some point out that the configuration mentioned by the user with 64 GB of RAM could still be purchased through the seller or Amazon. Therefore, he should demand a refund of the purchase price if the seller does not want to restore the device to its original state:
You can still purchase exactly this configuration at Best Buy and Amazon. If the original specifications are not met, you should demand a refund of the purchase price.
Others say he should definitely go to the store in person and talk to the sellers until he can come to a reasonable solution for himself. So either a refund, an exchange of his device, or the correct repair.
The persistently high prices for memory aka RAM continue to pose a challenge for PC gamers and heavily impact their wallets. Unfortunately, there is no good news: According to a report, everything indicates that it will not improve in 2027 either: Building a gaming PC is already expensive due to high RAM costs in 2026 – it probably won’t get better in 2027
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