On Steam, players can currently snag a cheap bundle from EA, but if they want to return it, they are out of luck – Steam denies it. Which bundle is meant and how you can still get your money back, you’ll find out here.
What kind of bundle is this? It is the Sims 2: Legacy Collection. Fans receive the old title along with various expansions and a set from Sims 4, all for €29.99 (via steam.com).
Those who do not like the game, can request a refund to get their paid money back. A minimum playtime of over 2 hours must not be exceeded. You also must not have owned the game for more than 2 weeks from the purchase date. Unfortunately, the refund does not work for all fans.
Many interested players have already played Sims 4 beforehand, as this title is free. If they now try to return the bundle, Steam declines the request. The reason is the implemented set for Sims 4. If any of the games exceeds 2 hours of playtime, you have no chance of a refund.
Fans suspect a nasty trick from EA (via reddit.com), but there is still a trick on how you might get your money back.
With a bit of luck, you can still get your money back
How do I get my money back? The user Immediate-Olive8165 has presented a way on Reddit on how you can get your money back with a bit of luck. Here’s how to proceed:
- Go to “Account Details” on Steam
- Click on “Purchase History” on the right side
- Select the game you want to return, in this case “Sims 2”
- Then click on “I have a question about this purchase”
- Now articulate your problem and explain that you are still within the return parameters and that the hours from Sims 4 were present before the purchase
With a bit of luck, you will then be directed to a representative who shows leniency and refunds your purchase price. However, in some cases, it may also be that Steam refuses the refund. So, we cannot guarantee that this method will work 100%.
What does EA say about this? We have requested a statement from EA on this matter and are still waiting for a response. If the developers speak out, this part of our article will be updated. Until then, there is no answer yet. You can also find more about simulations here: New competition for ‘The Sims 5’ – life simulation looks realistic and focuses on work
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