During the current Sinnoh Tour in Pokémon GO, raids featuring Dialga and Palkia are in focus. However, some trainers are reporting issues.
The Sinnoh Tour has a lot to offer you: changing Pokémon in habitats, rare and legendary Pokémon, and much more. You can follow the Sinnoh Tour here in our live ticker.
One of the most important features is Dialga and Palkia, who are also present in their original forms at the event and are waiting for you in raids.
On reddit, some trainers are now reporting issues related to the raids. These issues cause some trainers to be unable to successfully complete raids and catch the Pokémon.
White screen after defeating your own team
What is the problem? The problem can occur if your team is defeated in the raid. Usually, you return to the lobby here and can select a new team with which to continue the raid. Instead, it can currently happen that you receive a white screen and neither the raid nor the game function as usual.
What can you do about the problem? If the error occurs for you, you can still successfully complete the raid if you are quick. If you restart Pokémon GO, you can rejoin the raid if it hasn’t ended yet and finish it. This way, you will have the opportunity to catch the Pokémon at the end as usual. But here, speed is key.
If the raid has already ended, this option disappears. Then, you only have the option to contact Pokémon GO support. You can reach them by opening the Pokémon GO menu via the PokéBall and going to Settings
. In the top right corner, you will find the option Help
.
There, you can describe your problem. While this is not a guaranteed way to get compensated for the raid, there is a chance that you will at least get your raid pass back.
How about you? Have you experienced the problem yourself? Did restarting the game help you, or did contacting support lead to compensation for you? Feel free to let us know in the comments. If you want to know what else to expect today in the Sinnoh Tour, take a look at our overview for Day 2 of the Sinnoh Tour.
