Today, the Gacha game “Arknights: Endfield” was released. However, just a few hours after, the developers encountered a major issue: the game was making incorrect charges for some players.
Which game is it? Today, on January 22, the game Arknights: Endfield had its release. It is an open-world action RPG that also features Gacha elements. You play with 4 characters simultaneously, each with different abilities and attacks.
Similar to Genshin Impact, you undergo various main and side quests and can unlock new characters. You can do this by spending real money and hoping for good luck.
Developers respond immediately to the error
What was the error? Exactly at this mechanism, there was a problem a few hours after release for some players. After players paid for the game via PayPal, amounts in various currencies were repeatedly deducted from the accounts of some of them.
In the subreddit r/Endfield, a user posted an alleged screenshot of one of the players who was a victim of incorrect charges:
How did the developers respond? The developers reacted exemplary by quickly and transparently pointing out the error on X. They clearly explained how they became aware of the error with PayPal and the steps they immediately took to prevent further players from this issue.
Furthermore, they announced that the lost money should be returned to the victims’ accounts within a few hours. Other affected players should reach out to them so they can also receive help.
Since the developers reacted quickly to the error, they were able to contain and eventually rectify the harmful effects. You can find out more about Arknights: Endfield here on MeinMMO: With Arknights: Endfield, the largest competitor to Genshin Impact starts today after years, but it has a special feature
