In the fantasy MMORPG The Elder Scrolls Online, customer service employees have been let go again.
This has happened multiple times: Zenimax has laid off employees from The Elder Scrolls Online. Each time, this has received media attention. The first time, two months after the launch, customer service representatives were let go mainly in Galway, Ireland. A local newspaper pointed this out.
The second time, around a year ago, designers were also affected, and the layoffs spread across all areas. On the microblogging service Twitter, lists and attempts were made to quickly place the laid-off employees.
Now it has happened again: First it was just rumors, then they were confirmed. Bethesda has also commented on this and said about the layoffs: “After the successful launch of The Elder Scrolls Online on PC and consoles, we have adjusted our customer service to the needs of the players.”
It seems, then, that this time they have “only” parted ways with customer service employees and not with designers – unlike the first time. After a launch, when everything runs reasonably well, fewer tickets come in and less staff is needed to handle them.
Of course, this is still an unpleasant situation for those affected. The number of employees affected by the layoffs this time is not known.
