Several gamers were puzzled by issues with the payment process on Steam via PayPal. One player contacted the customer service of the payment service directly, but the subsequent outcome confused him even more.
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What happened to the player? Many players have noticed difficulties with their payments on Steam using PayPal – suspiciously similar difficulties. A Polish Reddit user (povi9) reports that he contacted the local customer service of the payment service directly to find out why he could not pay for his Steam purchase with PayPal.
The customer service insisted that he should contact Steam directly, as they had “pulled the plug” since Steam preferred customers to pay with credit balance. When the player informed them that Steam displays the message “PayPal is currently unavailable in your country” right before checkout, the customer service cut him off.
But that was not the end of the story. Shortly afterward, his account was suspended due to suspicion of being underage.
No Exception – Steam Issues a Statement
What happened to his account? The player explains that he filed a formal complaint due to the behavior of customer service and the random suspension of his Steam account (which, according to him, are obviously related). Later, the suspension was lifted. Whether this was in response to the complaint is unclear.
The community shares his confusion and anger over the situation:
- Random_SteamUser1: “This is really fantastic customer service, folks!”
- CapnClover36: “Okay Valve, it’s time to start your own bank.”
How does Steam justify the problems with PayPal? In a statement from Steam support regarding purchase issues via PayPal, Steam states:
Using PayPal on Steam is currently unavailable in my currency. Why?
At the beginning of July 2025, PayPal informed Valve that their merchant bank would cease processing all transactions related to Steam with immediate effect in certain currencies. This affects Steam purchases with PayPal in currencies other than EUR, CAD, GBP, JPY, AUD, and USD.
We hope to offer PayPal as an option for these currencies in the future, but the timeline is still uncertain. We are also currently reviewing the introduction of additional payment methods on Steam for the affected customers.
In the meantime, we ask you to use one of our other current payment methods when paying. If you cannot use any of the available options, you can use a Steam wallet code to add funds to your account.
Steam Support
As a result, PayPal now only supports transactions in Euros, US dollars, Canadian and Australian dollars, yen, and British pounds. The community is not pleased with this situation.
However, most players doubt that this is related to the censorship of adult games on Steam (and itch.io). This cannot be confirmed or denied; there is currently too little evidence for this.
With this new regulation for transactions, many players now have to resort to a different payment method than PayPal. As noted by the customer service in the conversation and Steam in the statement, wallet codes could offer an alternative option. An elderly Polish lady has decided to do just that. But the possible reason made an employee suspicious: Because an elderly lady keeps buying Steam wallet funds, a concerned employee reaches out to the community – fearing the worst
