The developers of Final Fantasy Crystal Chronicles are now stepping in because their players no longer have access to content they paid for. Their solution: The game is being shut down.
What kind of game is this? Final Fantasy Crystal Chronicles is an action role-playing game that was originally released in 2003 for the Nintendo GameCube and re-released in 2020 as a Remastered Edition for Nintendo Switch, PlayStation 4, iOS, and Android.
The Remastered Edition allows you to traverse different dungeons, fight monsters, and solve puzzles. Also new is the online multiplayer mode, where you can play together with up to three other players.
While Final Fantasy Crystal Chronicles is free to play, the game is funded through in-app purchases and DLCs that expand the game. However, players on iOS have not had access to these purchases since January, despite having paid for them. Now the developers are making a consequential decision: The game will be removed from sale.
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Square Enix pulls the plug
What issues have arisen recently? Since January 24, 2025, the developers at Square Enix have received complaints about their game from users who play on iOS. They apparently do not gain access to the purchased items and DLCs after making an in-app purchase in Final Fantasy Crystal Chronicles.
As Square Enix clarifies (via finalfantasy.com), this also affects the paid version of the game, which is supposed to grant users access to all dungeons in the game.
How are the developers solving the problem? According to their statements, the bug causing these issues cannot be fully fixed. “The problem is due to changes in the in-app purchase model,” the developers write in their statement on finalfantasy.com. Therefore, the developers have decided to end support for Final Fantasy Crystal Chronicles on iOS and remove the role-playing game from the App Store.
Will the players get their money back? Yes, all purchases made by players from January 2024 can be refunded. However, users must contact Apple Support themselves to request a refund. If there are any issues, support at Square-Enix.com can also help.
This decision mainly affects gamers who can only play Final Fantasy Crystal Chronicles on a device with iOS. The role-playing game remains active on all other platforms, and there are no complaints about broken in-app purchases known there. Meanwhile, things are going wrong for a YouTuber with the MMORPG based on Final Fantasy: Final Fantasy 14 invites a YouTuber to a big event, then cuts off their funding because they showcase the MMORPG.
