Usually, you have to adhere to very clear deadlines to be able to request a refund on Steam. In the case of the shooter Battlefield 2042, however, one player seems to have caught an exception.
What’s happening with Battlefield 2042? Battlefield 2042 was released in November 2021, but has since faced extremely critical feedback.
Many players were disappointed with the shooter – and even in recent weeks, there has been a lot of trouble.
- A developer post earlier this year received a lot of backlash
- The removal of the Rush mode was criticized
- By Christmas, the predecessor Battlefield V even surpassed 2042 on Steam
As of the current state (January 11, 7:11 PM), the Steam reviews for the shooter are in the “mostly negative” category for both “recent reviews” and “all reviews”.
Only 33% of the reviews in both categories are positive.
So it’s not surprising that some players might be considering a refund for the game. However, on Steam, you usually have to adhere to certain rules to receive a refund.
One player, however, reports an exception.
Player gets stuck in settings – Allowed to return Battlefield
So here are the rules: A refund on Steam can be requested for most purchases on the platform, but to ensure it works, you must meet certain requirements.
Two factors are particularly decisive:
- The refund request must be made within two weeks of the purchase date.
- Additionally, the playtime must be less than two hours.
The player reports: On the subreddit for Battlefield 2042, user “Roboserg” reports that he apparently got lucky with his return of the game, even though he actually no longer met the Steam rules.
In a longer message, “Roboserg” reached out to Steam Support and emphasized that he had been using Steam for over 15 years and had never played a full-price game with so many issues.
The user speaks of a bug that made it impossible to change the controller settings and hunted him through the settings menus for two hours before he could even play properly.
Then he played for nearly two hours but experienced low FPS and numerous bugs – which is why he requested a refund, even though the hour limit had already been exceeded.
The first attempt was denied by support, but after another round of explanations, Steam showed mercy – even though the 14 days had already passed.
According to the post, Steam Support referred to it as a customer service gesture that would allow the refund to be granted.
What does the community say? The post has received mainly positive reactions regarding the refund (via reddit). Given the still short playtime, other players are pleased that the return happened. At the same time, however, some are angry who had less luck with their refund requests.
Steam has clearly deviated from the norm here. It seems that for the user, this is more likely an isolated case – it doesn’t look like Battlefield 2042 is currently being refunded en masse.
However, there have been past examples where refunds for heavily criticized games were demanded in large numbers. Cyberpunk 2077 was one such case, which even got pulled from the PS Store because it could not deliver on its promises.
