A new Fortnite version caused great trouble on December 27. In addition to missing inventories, some players also had VBuck purchases not completed. Now, Epic has responded with a statement.
Some players were quite surprised on December 27, when after installing a new Fortnite build the entire inventory was missing (currencies and blueprints are excluded). Some players also had the problem that VBuck purchases were charged, but the currency was not credited.
On top of that, there was also a problem with the Storm Shield Storage. Epic has now addressed the players in a statement – and promised compensation!
“We messed up” – Epic apologizes
The issue was caused by a faulty update. For a few players, the inventory was inaccessible, and the game overwritten old saves with the missing inventory.
Epic could not roll back the update, as this would have led to millions of players losing their progress in the meantime.
Epic admits in the statement, “to have messed up.” Such errors are the worst that can happen in a loot-based game.
Epic compensates all affected players
Even though Epic was not able to restore the missing items immediately, every affected player will receive a large number of items, based on the hours played. By December 30, every player should have their missing stuff back.
The non-processed VBuck purchases have also been handled. Epic has even given out more VBucks than were purchased.
Solutions are expected to be presented soon for players affected by the Storm Shield issues.
If you are affected by any problems, you can contact Epic Support on their website.
Have you encountered the inventory bug? What do you think of Epic’s reaction?
