2021 is coming to an end and Twitch is currently sending year-in-review highlights to viewers and streamers. Especially on Twitter, the statistics were shared extensively, while some users missed out entirely. MeinMMO reveals why you didn’t receive a recap for 2021 and how you can activate it for 2022 – if Twitch does something like that again.
On December 13, Twitch posted a tweet informing that the Twitch recaps would soon be sent out and what you need to do to receive this recap (via Twitter). Two days later, it was already time, and the first Twitch users received their emails.
When the year 2021 recaps were shared via the hashtag #TwitchRecap, some Twitch users noticed that they did not receive a recap at all. They then contacted Twitch Support, which explained to users why that was the case.
Why didn’t you receive a Twitch recap? If you had disabled the marketing options in your Twitch account, you were automatically excluded from this feature. The recaps are only sent via email and cannot be viewed in the app, as is the case with Spotify.
Where can you find the marketing options? A bit hidden in the settings. If you are logged into your Twitch account, click on your profile picture at the top. A summary will open where you can find the “Settings” option relatively far down.
Then click on “Notifications” and then on “By email”. Again, you will need to scroll down to find the “Marketing” option. Now you just have to click on the slider to make a checkmark appear – this way you are definitely covered for next year.
This whole process only works in the browser; you cannot make this setting in the Twitch app.
Are you excluded from this year’s recap? Unfortunately yes. Twitch Support replied on Twitter explaining that they cannot manually resend the recap (via Twitter).
Even those who just activated their marketing options will not receive their recap anymore (via Twitter).
This is what the Twitch recap 2021 looked like
What does the Twitch recap look like? There were different recaps for both viewers and streamers. Viewers, therefore, had insight into:
- The number of messages sent.
- Earned channel points.
- Most used emotes.
- Most watched channels.
- Most viewed categories.
The streamers could see the following things in the summary:
- Most popular streamed categories.
- How many hours viewers spent in the stream.
- Total hours the streamer was live.
- Followers gained.
- The channel points that all viewers collected on the channel.
- Most used emotes by viewers.
Viewer recap 
Streamer recap
Unfortunately, there was also a problem for streamers: Many streamers only received their streamer recap but not the regular viewer recap, even though they had activated the marketing options.
This issue has not been addressed by Twitch so far, and it is uncertain whether the affected streamers will receive a follow-up email.
Community is angry with Twitch
Under the tweet from Twitch Support, some extremely annoyed users can be found who wished for more transparency and information (via Twitter). They also want to receive a recap without having to select any hidden settings.
They say that the tweet came too late and not everyone owns a Twitter account.
- xFLX__ is one of the top comments and writes: “There is no confusion here, just frustration with the incompetence of this company that can’t do anything right. Why wasn’t there a banner on Twitch informing people that they need to confirm this? Why didn’t you send any emails saying we need to select these options? Why did you only inform us TWO DAYS beforehand?”
- Runebee says: “I am shocked that the information is locked behind an email and not something a user can check on their account.”
- Lotagani adds: “No one is confused. The people you are taking money from are upset because they were not informed about a great little tool that they could celebrate themselves and their community time on YOUR PLATFORM. Yikes.”
The community simply wants to be informed about such things earlier and more broadly. Not everyone uses Twitter and receives a hint like that.
An early email or a clear indication on the live stream page could probably have prevented some criticism in this case.
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