Since the release of Sony’s PlayStation 5, some players have experienced issues with the new DualSense controllers. Now a class action lawsuit has been filed.
What is the problem with the PS5 controllers? Since the release of the PS5, there have been occasional reports of issues with the new DualSense controller. Some players have complained about the so-called stick drift.
Stick drift is an annoying phenomenon that causes characters and menus to move even when the sticks are not being touched. In the worst case, this can greatly diminish the gaming experience, especially in shooters and other games where precise movements are essential.
Here is an example:
Now a US law firm has filed a class action lawsuit against Sony – precisely regarding this problem. The accusation: Sony knowingly installed “defective” components that were already present in the DualShock 4 of the PS4.
Also interesting: This is what happens when you connect a PS4 controller to the PS5.
PS5 Controller “defective”?
This is what the lawsuit is about: Llmarc Turner is one of the main plaintiffs who has joined with other affected individuals to file the lawsuit through the firm Chimicles Schwartz Kriner & Donaldson-Smith in the District Court for the Southern District of New York.
This firm is also involved in a class action lawsuit against Nintendo, addressing the same problem with the Joy-Cons of the Switch. According to eurogamer.net, the lawsuit was filed on February 12, 2021.
Turner claims to have purchased a PlayStation 5 on February 5, 2021, and noticed the stick drift problem with the controller on the same day. Support advised him to reset the console, which did not work. Ultimately, Turner bought a new controller for $69.99.
This is the accusation:
- The PS5 controller is “defective”.
- Sony is accused of intentionally installing components that were already used in the PS4 controller and also caused the stick drift problem.
- Repairing the controllers is also very cumbersome.
- Customers have to deal with numerous recorded phone messages before they can speak to a responsible employee.
- Additionally, they have to pay for the shipping costs of the repair, even if the affected controller is still under warranty.
In the lawsuit it states: If Turner had known about the problem earlier, he would not have purchased the console, or at least he would have purchased it for a lower price.
What are the plaintiffs demanding? Sony should compensate all affected parties and provide additional restitution. How this restitution will be structured is not specified in the case.
Furthermore, an injunction is being sought. Sony is to find a permanent solution for the stick drift problem. An out-of-court settlement is also rejected. Sony itself has not yet commented on the case.
What do you think about it? Have you experienced similar issues with the PS5 controller? Do you find the lawsuit justified?
If you are still looking for a PS5, you can check our ticker: The 4th wave is coming – Watch out for these retailers
