On November 19, the PS5 was released in Germany, and with it came a 3rd wave of pre-orders. This again happened chaotically and left many interested buyers disappointed. However, for some who were able to snag a console at Otto, there was bad news this morning.
What is going on? During the 3rd wave, the PS5 could be purchased from many retailers, including Otto. However, like many other providers, the console was sold out at Otto in no time. For those who managed to get a PS5, the joy was accordingly great.
However, some of the buyers received bad news in the last 12 hours. Because some of the consoles had to be canceled by the shipping retailer.
The frustration among the buyers is considerable, as seen here on Twitter:
In addition to this user, dozens of other angry customers are currently reporting on Twitter and Facebook. The user @Mike48747365 even says that he would have preferred not to have received any pre-order at all than to have anticipation and then be canceled afterward.
Many are also angry because they had to make a deposit of 150 euros directly. However, according to Otto, the money is supposed to be refunded “in the coming days” (via Twitter).
What is behind the cancellation? As Otto mentions in the email regarding the cancellations, technical difficulties led to the problem. Apparently, the order was erroneously placed when the PS5 was already sold out:
Due to the high demand, there were technical difficulties in the ordering process. Although the PS5 was sold out, erroneous orders were still placed for a few seconds. Unfortunately, your order was one of them. We can fully understand your disappointment and would like to sincerely apologize to you.
Part of the email from Otto regarding the PS5 cancellation
Check your customer account, advises Otto
What else leads to frustration? As many PS5 buyers report, they were not informed about the cancellation via email, but only found out by checking their customer account.
This is also advised by Otto’s customer service on Twitter. What is stated in the customer account should correspond to the truth. If you haven’t received an email yet, you should therefore check your account for safety.
Are there still problems aside from Otto? In Germany, it seems to mostly affect the provider Otto. However, there were also problems in other countries.
The shop Currys PC World from the UK promised to sell consoles at 9:00 AM British time. However, some users were able to order earlier, so there was no sale at all. As Pushsquare reports, the shop subsequently canceled the entire sale and canceled the early orders.
What happens next? Currently, there is no retailer in Germany that still has consoles available. Allegedly, Amazon is supposed to receive more stock later this year, but there is no official confirmation.
How it will proceed now is summarized for you here:
Will you still get a PS5 before Christmas? This is the current status
