The bitterest experience for any fan of World of Warcraft. The entire inventory is gone. Support mocks it with their statement.
With over 20 years, many players have a lot of memories connected to World of Warcraft. Especially some items that you carry in your inventory are indeed more than just pixels and data – they are tied to beautiful memories. It is all the worse when something happens to these memories and even the WoW support cannot help.
What happened to the player? The player Ayresii_ explained in the WoW subreddit that he was dealing with a bizarre bug. He wanted to use the “Catch-Up” mechanic of World of Warcraft to get back into the game. But there was a consequential error. Instead of safely storing the items from the inventory in the mailbox, they were all deleted. A history of 15 years of items was erased.
What is the Catch-Up mechanic? When a character has not logged in for a long time, it is marked, and upon logging in, you can activate the “Catch-Up” experience. There, Blizzard clears your inventory, sends it to you by mail, deletes your quest log, and gives you solid gear for your level to lead you into the new areas. This is actually a good thing to have a “clean” character afterwards and to find a good entry point again.
After all: All the possessions are sent by mail and remain there for a whole year if you want to collect them again.
Actually.
Cheeky message from WoW support causes a lot of frustration
This is how support reacted: After Ayresii_ contacted support, there was a quick response, but it was likely not positive, as the items could not be restored. Particularly bitter is the end of this support message, as it says:
(…) that is not the result you expected, and I wish I could have offered you another solution. That said, I have no doubt that with your dedication, you will overcome this challenge in no time!
Accordingly, the player reacted cynically:
Due to a bug in the Catch-Up experience, my bags were emptied, but not sent to me. My main characters, which I have been playing for almost 15 years, had their entire inventory deleted. But don’t worry! With enough insurmountable human will, I can surely gather the 10+ years of inventory items back just like that! This is just a challenge I need to overcome!
This is what the community suspects: The vast majority have a clear answer to the incident, namely that it is an AI response. The support of World of Warcraft has been criticized for years, and there are repeatedly cases where seemingly tactless or ignorant responses from support come, which in many cases even link to community sites as a solution to a problem.
The player base has long suspected that support consists mostly of bots and AI or is taken over by low-cost employees who are, however, completely unfamiliar with World of Warcraft.
- “Blizzard employees and their MVPs in the forum: ‘We do NOT use AI. All responses are written by real people.’
Don’t they realize that if this is true, they have the most incompetent people in the history of mankind? That is much more embarrassing than admitting it is AI.” – Mattelot - “I miss the days when you could chat with a real person in-game and often got a little joke at the end. We were so spoiled.” – java_betch
- “I don’t want to lie, if my entire inventory was deleted and I got this response, I would just quit the game.” – Pale_Fire21
The community also has the tip to simply open a ticket next time and state “payment issues” – then you would probably be more reliably contacting a real person who would actually deal with the problem.
That the support of World of Warcraft has become so notorious in recent years is quite a sad thing. Especially when you consider, that WoW is actually doing very well with the current expansion Midnight and offers a high level of quality – which unfortunately is not reflected in customer service.
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