Players boast that Amazon sends them boxes of hardware. However, sellers despair at the
“generosity” of Amazon. Because in the end, the merchants must bear the damages.
Regularly, there are reports about how players receive boxes of hardware from Amazon, even though they ordered only two or three memory sticks. A mistake that keeps occurring. In some cases, Amazon is even generous enough to leave the excess hardware with the buyer.
While players can rejoice over this “generosity”, the situation is completely different for the merchants. Amazon’s behavior seems to pose a problem for the companies wanting to sell their products through the platform. The Chinese-language magazine hkepc.com spoke with two different retailers. They explained in the conversation that the delivery of boxes of products is a real issue.
Amazon ships boxes of hardware, but the sellers have to bear the damage
What is the problem? According to sellers, the problem is that Amazon seems to fully transfer the costs of faulty deliveries onto the sellers. So if Amazon sends a box of memory, it’s probably not Amazon that has to cover the damage, but the seller to whom the goods officially belong.
Since Amazon suffers no losses, the company has no real incentive to check or improve the quality of its logistics.
Amazon has long been relying on a special warehousing system called “Fulfillment by Amazon” (FBA): This is a logistics service where Amazon takes care of storage, packaging, shipping, returns, and customer service for merchants. Amazon itself explains this in a dedicated post.
The responsible person of a Taiwanese brand for memory products, who wished to remain anonymous when speaking to hkepc.com, recently explained that the error rate in these warehouses is extremely high: There have reportedly been multiple serious errors: Even though a customer clearly only purchased one item, the warehouse workers directly shipped a box containing 50 pieces.
Although he requested compensation from Amazon, the company has supposedly postponed the matter repeatedly until it eventually fizzled out.
Smaller Packages to Reduce Losses
The responsible person of the Taiwanese brand for memory products explained when asked whether the “wrongly delivered goods” were just a publicity stunt that these are painful experiences.
To reduce risks, they are now forced to change the packaging from originally 20 pieces per carton to 10 pieces per carton to minimize losses from “incorrectly shipped full cartons” by warehouse workers.
A player buys an OLED monitor on Amazon, but he receives two devices. He would like to return the second monitor, as he is concerned that he might be stuck with the costs. However, Amazon reassures him with a special gesture that is likely a real problem for the sellers: Player buys OLED monitor, accidentally receives two – wants to return the second, but Amazon gifts him the device
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