Some agents have been complaining for days that they are locked out of their account in The Division. Massive is now working on a solution.
In social networks and forums, agents have been complaining for over a week that they can no longer play The Division. Apparently, a bug with the high-end backpacks is preventing players from logging into their account.
According to some Reddit users, crafting a backpack causes a bug that locks agents out of future game launches. Allegedly, those affected have already contacted technical support days ago, but with no success. The only response in a forum was that they should stop spamming.
Massive is working on a solution, together with the community
The community manager Natchai Stappers has responded to these reports from the agents and opened a thread in the Ubi forum yesterday, where agents can share their experiences with this problem.
He states that they are aware of this problem, that some players are locked out of their accounts. He has also heard that this bug predominantly occurs when crafting a high-end backpack. They are working to resolve the issue – this is a main priority at the moment.
Natchai then asks the agents to assist them in finding a solution by answering some questions about this issue.
From the agents’ responses, it can be deduced that this bug occurs across platforms and has been causing issues for over a week. Most agents report that they crafted a high-end backpack, while some only had one dropped. Subsequently, items went missing and the agents were locked out.
When asked if there was any news on this issue, Natchai responded this morning via Twitter that there is nothing new yet, but the team is working hard on it.
@ufc_gooner no eta yet, theyre working as hard as they can on it
— natchai stappers (@natchai_) March 24, 2016
Has this problem also become a nuisance for you?
You can go to the Ubi forum, where you can share your experiences with the developers directly.
In the last patch, this issue was apparently not resolved. You can find out what has changed with the Patch 1.0.2 in The Division here.
