In The Division, some players are experiencing the issue that their agents are missing after Update 1.1. Massive has apparently found a solution and is working on a fix.
After the “Incursions” update, not everything is running smoothly in The Division. The challenge mode mission was missing on April 13th, on the patch day, high-end agents were raining and some agents are even complaining that their agents are missing. While the earlier mentioned issues have been resolved, further investigation was needed for the “missing characters issue”.
Fix for missing agents in The Division is on the way
As the community developer Yannick Banchereau reports in the Ubi forum, the development team has been able to identify this problem and is diligently working on a fix to restore the missing agents.
Apparently, the cause was a server that wasn’t working properly and couldn’t correctly synchronize the character data. This ultimately resulted in the agents of some players not being displayed.
In the meantime, the server has been renewed so that it can fulfill its normal functions again and no further players will be affected by the problem.
Yannick emphasizes that for all those affected by this problem, the characters have not been deleted. They are now working on a fix that will bring the agents back. However, this requires server downtime, and they will notify when this will happen.
However, Ubisoft’s Yannick points out that any progress on the affected accounts, including that of other characters, must be reset to the status before the maintenance on April 12th. Therefore, it is advisable not to invest too much effort into the game until the issues are resolved if your account is affected.
They apologize for the inconvenience and thank for the help in identifying this problem.
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