Gamers Nexus is one of the most well-known tech YouTubers. Recently, he complained about the poor customer support from manufacturer ASUS. Shortly thereafter, he received thousands of emails from viewers who are experiencing the same difficulties.
Gamers Nexus wanted to send in a ROG Ally due to a faulty joystick. The customer support instead wanted to replace the device’s display and charged around 200 US dollars for it.
Steve Burke, the head of Gamers Nexus, felt betrayed by the customer service and followed up on the matter. In the end, he expressed visible dissatisfaction and stated at the end of the video, “ASUS’s warranty service is absolute garbage based on our experience.”
Now, Gamers Nexus has stated on Twitter that he has received thousands of emails from viewers. That is so many that he cannot read them all.
High Response from Viewers to Gamers Nexus Video
This is what Gamers Nexus writes on Twitter: On Twitter/X, the tech YouTube channel mentioned that they are currently receiving nonstop emails from viewers who are also affected by the same issues. Gamers Nexus writes that the issues can no longer be “coincidences” when so many are affected:
We are receiving nonstop emails from viewers about the poor customer support from ASUS. It is incredible how normal this procedure seems to be. It reminds me of the flood of emails about Newegg a few years ago.
It is physically impossible to read all emails, but given all the emails about support issues, it does not seem to be just a “coincidence” or “misunderstanding” regarding how ASUS is handling this.
If someone has a time machine or a quantum hack to stretch time, then we could all read the emails about nightmares with ASUS support.
A user on reddit explains that it must be thousands of emails if the Gamers Nexus team cannot manage to read all emails. With hundreds or even thousands of submissions from viewers, that is not a good testimonial for the manufacturer’s customer support.
ASUS has responded and explained how they want to proceed
ASUS has responded to the accusations: ASUS informed Gamers Nexus that they want to get to the bottom of the problems. The company explicitly stated that they will recognize and cover guarantees related to recent issues with AMD 7000 chips, including AMD Expo, extending beyond the originally covered scope.
Furthermore, they want to investigate further complaints. However, Gamers Nexus has already stated that they now want to consider ASUS as “persona non grata” regarding advertising and collaboration. So, an unwanted entity that they no longer wish to collaborate with.
More on Gamers Nexus: The renowned tech channel Gamers Nexus continuously targets companies and manufacturers and tests sold hardware. Recently, they disassembled a gaming PC from Asmongold’s PC company: Asmongold is nervous as the most well-known tech expert takes apart the PC he sold for 2,000 euros.
