Sony has reportedly fixed the nasty message glitch that has recently caused many PS4 consoles to crash. For all affected users, Sony also has an official solution ready.
For a few days, a malicious private message circulated that could cause the console to crash when viewing or even just receiving the content on the PS4. Sony has officially stated for the first time that they are aware of the problem and that this security vulnerability has already been closed.
A message could make your PS4 crash – Here’s what Sony says about the incident
What was the issue? These messages could cause a crash of the respective PS4 console due to their content – a combination of certain characters, letters, and numbers – by exploiting a vulnerability in the code. Some consoles could not be started afterwards – often only a factory reset helped to get the PS4 running again.
Here’s what Sony says: Sony has now given the all-clear. The problem has already been resolved.
Players feared that their PS4 console might have been “bricked” – rendered worthless. However, the PS4 was merely sent into a kind of “crash loop” by the malicious text messages, from which it can be freed in less than 5 minutes. There have been no other statements from the company regarding this matter so far.
Are you affected? Here’s how to get your PS4 running again
For all affected users, Sony also has an official solution ready:
- First, you need to delete the message using the mobile PlayStation Messages app
- Then, make sure that your PS4 is completely turned off
- Now, you need to start your PS4 in Safe Mode
- Hold the power button on your PS4 until you hear two short beeps – about 7 seconds
- Now connect a controller via USB cable to the PS4. Press the PS button to activate it
- Finally, you need to select option 5, “Rebuild Database”
- Once the process is complete, your PS4 should function normally according to Sony
By the way: Did you already know? Soon you will be able to change your name in PSN
