Niantic inadvertently banned numerous Pokémon GO accounts. Now they compensated the affected players.
What happened? We informed you a few days ago about players who lost their accounts for no reason. Niantic was at a loss, and players were unable to play for weeks.
Now, some players are reporting on Reddit that their accounts are back. They received some PokéCoins as compensation, and their accounts were rolled back a few days to prevent this issue from occurring again.
This is how Niantic responded to this error
The frustration among many players was high. Their accounts, for which they had spent hundreds of Euros, were gone. There was no explanation, as it was a mistake by Niantic.
This is what Niantic did: The game developer initially did not respond at all. Complaints were not answered, and the Twitter support was silent.
After a few days, there was finally a message from Niantic: The problem had been identified, and they were working on a solution. By that time, no one had received their accounts back.
This is the response now: After several days of silence, Niantic’s Twitter support reached out again. They thanked the players for their patience and had good news: The first players can now use their accounts again, and the error that led to the ban should be fixed.
This is what players report: Indeed, the first players have regained access to their accounts. On Reddit, the player “J_64” writes that a large wave of unbans came through and many players can finally access their accounts again.
This is how players are compensated: Affected players have received 5000 PokéCoins and a Hyper Box as compensation from Niantic.
This problem exists: In order for Niantic to restore the affected accounts, they had to roll back the accounts to previous days. As a result, any catches made during that time were lost. If a player caught a Shiny during that time, it was also deleted.
Are you still affected? If your account is still banned, you should contact Niantic support. They are continuing to work to restore all players’ accounts. If you have already contacted support, check your emails. You may have a response from Niantic now.
Niantic also had issues on the Barschwa day. At least that’s what an analysis says:
