In Pokémon GO, players report that they can no longer log into their accounts. However, this is not their fault. Niantic acknowledges the issues and states that they are working on a solution.
No Account Access in Pokémon GO: On Reddit, players report that they suddenly cannot log into their accounts. This has reportedly been a problem affecting multiple players for several weeks. The affected trainers can no longer retrieve server data – so they have not been able to access the game for weeks.
Niantic had not responded for a long time or only provided generic answers. Now, there is a statement regarding the login issues.
Players Report Account Loss on Reddit
What is it about? Last Friday (January 18), Reddit user StrangeFreak posted in the subreddit of TheSilphRoad. He writes (via Reddit) “Niantic is losing high-level accounts and can’t tell anyone why.”
A friend of his has been having trouble restoring his account since Christmas. The account seems to be somehow damaged. He is not an isolated case. The help from Niantic on this matter leaves much to be desired.
This was the problem: The communication from Niantic is criticized. Many players have already reported issues with account losses on Reddit. The support requests regarding account losses were supposedly automatically closed by Niantic, it is said. Players felt neglected as a result.
They have already invested hundreds of hours in their beloved Pokémon GO accounts, caught shinies and collected experience points. And now Niantic cannot help and doesn’t care about the players. Some trainers were afraid that their accounts had been deleted and therefore couldn’t log in.
- A player reported in October and warned that accounts could suddenly disappear (via Reddit)
- Another player reported in early January on Reddit – He also no longer has access to his account
The problem becomes more widespread if accounts with login losses had Pokémon in gyms. Because when other players interact with these gyms, their game reportedly crashes. The gyms then no longer function.
This is new now: On Reddit, StrangeFreak’s post received a lot of attention. A Niantic employee, NianticGeorge, also spoke up there.
He thanks the players for their patience and explains that they are working on a solution. He also apologizes for the lack of updates on the situation for a long time. “We are aware that some trainers cannot log into Pokémon GO. If you are affected by the error, the message appears that the game cannot retrieve data from the server.”
But there is no need to worry: The affected accounts have not been deleted. Niantic is working hard to fix the login issues and the related gym errors. They are also trying to identify the cause of the problem.
Accounts are already being restored: They have now started to grant players access back to their accounts. However, it will take a while for this process to be fully completed, according to Niantic.
Do you know anyone who has also been affected by this login problem? This trainer would probably be very annoyed if they no longer had access to their account:
