Whether anything changes now that the player has gone public, we will see.
A developer told us how he went from fan to designer at Star Trek Online. You can read the interview here on MeinMMO.
After issues with his lifetime subscription, a player of the MMORPG Star Trek Online (PC, PS4/PS5, Xbox One and Xbox Series X/S) wanted a refund. This was granted, but in combination with an account ban.
What was the problem with the subscription? Star Trek Online is considered one of the best Free2Play games on MeinMMO. However, the reddit user Matt Poly had an issue with the title. He explained that he owned a lifetime subscription for the MMORPG Star Trek Online (STO). However, there were issues with the additional bank slots. They were not functioning correctly, even though they were supposed to be part of the subscription.
So he contacted the STO customer support. However, they told him that they could not do anything for him, all subscription benefits were active. Matt Poly then sent screenshots of the problem but received the same response. In his third support ticket, he stated that they should resolve his issue or he would request a refund for his lifetime subscription.
The response was a bit different. According to Matt Poly, the support informed him that his attempts to get his money back would have serious consequences for his account.
STO player loses his account
What did the player do next? Matt Poly contacted a lawyer and, after the consultation, sent a formal letter to Cryptic Studios. In it, he urged the company to either grant him a refund for his lifetime subscription or to contact him within seven days. Should nothing happen, he would initiate legal action.
How did the developer studio react? His request was granted. Matt Poly received a refund for his subscription – but also more:
After further review, we have granted a refund for your account. However, the account will be banned. The money should be visible in 5-7 business days. If you have any further questions, please feel free to contact us again.
Thank you for playing.
Best regards,
GM DragonAsh, Senior Game Master
What does the player think about the situation? After his account was banned, Matt Poly received a lot of support from the community, and he was advised to contact Community Manager Ambassador Kael, who always has an open ear for the problems of STO players.
Although Matt said he has already done that, he also shows himself extremely disappointed and depressed about the entire situation:
At this point, my account has become less important because the thought of having such a poor and unpredictable support system keeps coming up. This will always remain in my mind. I would even prefer to open a brand new free account.
Matt Poly
Ironically, I am sure that all rewards would have been there without issues had I purchased a lifetime subscription for a new account. The other side of it is the love for Trek, regardless of developers, publishers, and so on. That really hurts.
Whether anything changes now that the player has gone public, we will see.
A developer told us how he went from fan to designer at Star Trek Online. You can read the interview here on MeinMMO.
