In Star Citizen, a player has spent over $1,000 on the game’s development. In return, he receives special status with premium benefits as a thank you from the developers. However, the premium customer support has not responded for over a week. The player receives mockery and ridicule on Reddit.
Who is it about? On Reddit, user Sensitive-Stage-3816 complains about the premium customer support of Star Citizen. All players who have received the Concierge level “High Admiral” in the “Chairman’s Club” get access to this. So, as a player, you must have spent at least $1,000 (approximately €877) on Star Citizen or Squadron 42.
Anyone who spends that much money can expect account upgrades in the form of premium customer support, limited merchandise, and meetings with the developers. Additionally, there are also in-game rewards. In total, there are 6 levels, the highest reached at $25,000.
As stated on Robertsspaceindustries.com: “[…] Through this club, you can submit and check support tickets as well as view the Concierge Services FAQ on the latest topics and questions.” User Sensitive-Stage-3816 has utilized this premium customer support, but it does not seem to be functioning particularly well.
In Star Citizen, there are also really big ships:
Premium customer support is delayed
How has the support responded? The generous supporter contacted customer support over a week ago regarding an unspecified issue via support ticket. However, since the inquiry was opened, nothing has happened. The support is delayed.
Since this has now taken unusually long, the fan reaches out on Reddit and asks the community:
“For those of you who also have access to Concierge and have recently contacted Concierge: How long did you wait for a response? Was it a matter of hours, days, or did it take a week (or longer)?
I am curious if this is just bad timing or a sign of a larger backlog.
Thank you in advance!”
What does the community say? Instead of helping, the user receives mockery and ridicule from the community. The users see the user’s post as one of many indications that not everything is running smoothly with Star Citizen, as it seems on the surface.
- Reddit user CMDR_Agony_Aunt writes: “One thing I love about this scheme is that it names people who give them a lot of money after a lower position in a hotel or another service position [like High Admiral or Wing Commander]. What I love even more is how the supporters view this as something special instead of feeling mocked by it.”
- User Arbable also expresses frustration on Reddit: “This is a sign that Star Citizen is a scheme.”
- User SimplyExtremist says on Reddit what he thinks of the levels: “I’m sorry if I get upset about this, but the Concierge levels and the exclusivity are pure bullshit marketing. The whole system is designed to make whales spend more money. […]”
The affected user also expresses himself on Reddit again and reveals a bit about why he spent so much money: “I even agree that the marketing often borders on a false representation – especially when it comes to exclusivity. But I wouldn’t blame the whole thing on CIG [developers] when it comes to ships. The reality is many players don’t want to test features – they want to buy shiny ships with cool promises.”
Due to the lengthy development time of 14 years, there are always players who do not believe in the completion of Star Citizen anymore. Why the game, despite $800 million
in funding, is still not finished and what the community has to do with it, has MeinMMO expert Karsten Scholz analyzed: Star Citizen has gone too far after 14 years and $800 million – but the community is actually to blame
