A user receives a gaming PC as a gift from his parents. This may not seem unusual at first, but the packaging is a different story. Because it is almost entirely missing.
Gaming PCs and their components are fragile devices that need to be handled carefully. However, a gamer is now reporting how his parents wanted to send him a gaming PC as a gift. On Reddit, he posts a picture of the package that arrived and says the computer arrived “almost unprotected.” Accordingly, the gaming system looks the part as the glass front is completely shattered.
Nonetheless, the user is lucky in his misfortune, as he states that the computer still starts up without any issues and the package also arrived with insurance. Therefore, there is a chance that he will receive a new case or at least a replacement door for his case.
A special transport disaster had to be experienced by a French citizen:
Check the hardware: However, some users warn him not to be so sure about it. Someone explains that he urgently needs to disassemble the hardware from the case and should rather test the components. Because only then will he know if certain components have actually been damaged:
Maybe you will be lucky and the components are fine. But you definitely have to disassemble everything and completely clean the case… the painful part is that you will likely have to contact CM [CoolerMaster] and you might get a replacement door from them, but it would be a big hassle to put everything back into a broken case just to find out that the PC is broken anyway.
Best not to accept a damaged package
Do not accept a damaged box: If you order a computer or any items, you should pay attention to the condition of the shipping box. If this box is already in a disastrous condition, you should refuse to accept it.
Even though such a rejection has become more difficult nowadays: Since the COVID-19 pandemic, many service providers have started to ring the bell once and then leave the package in front of the door. This is not without problems: Because with your signature, you confirm that the package arrived in perfect condition.
In general, explains, for instance, the Consumer Advice Center:
- If the product in the box has suffered damage, you can report it to your carrier within seven days of receipt. This would be DHL, UPS, Hermes, or whoever shipped your package.
- If you notice any damage, you must report it to the sender within seven days so that they can file a claim with the carrier. The carrier is responsible for safe transport.
- If the package is lost, you must contact the retailer or sender. Because they bear the transport risk in principle and are obligated to refund the purchase price.
Such broken packages are, by the way, no longer a rarity. Just recently a user showed his “delivery” – and it quickly became a meme on the internet: User buys gaming system, but PC looks like it has been run over by a truck: “This has never happened to me before”
