![Overwatch: Blizzard does not reveal whether reporting has had any effect [Update: but they want to]](https://images.mein-mmo.de/medien/2017/06/Overwatch-Roadhog-Tuckered-Out.jpg){kind=small}
Reporting a player for their misconduct in Overwatch often feels pointless. But why doesn’t Blizzard provide feedback?
Update: Jeff Kaplan has now intervened and explained that there was a communication issue. The team is indeed working on providing better feedback for players.
Original report: In Overwatch, you often encounter players who drive you to the brink. Either they behave like a bull in a china shop in (voice) chat, or they give up right from the start because you’re not dancing to their tune (“Switch or I go AFK!”). Those who misbehave can be reported in Overwatch.
But for the reporter, it often feels like the report is just sent straight to the recycling bin through the internet. There is no proper feedback on whether a player’s report actually leads to a penalty. And because there is no real response, some players refrain from making a report at all. “It doesn’t matter anyway,” is the sentiment of many.
Feedback on reports would lead to exploitation
Some users have now asked on Twitter why Blizzard doesn’t simply say, “Your report has been processed, the affected player will be penalized” – or provide a similar response.
Blizzard’s customer service responded on Twitter:
“This would lead to the harassment and false reporting system being abused.”
Many users stated that such a statement is “nonsense” and that it works perfectly well in other games, achieving a reduction in toxicity.
However, Blizzard has cases to support that. The customer service continued to write that it “was part of the old process in World of Warcraft.”
Cortyn states: I find the reasoning extremely flimsy and do not understand why such a system can be exploited. They should just increase the penalties for “false reports” and there should be no issues. Or am I overlooking an important point?
Can you understand Blizzard’s reasoning? Or does it just seem like an excuse to you?
