For those who start Lost Ark during primetime, the error 10027 and the message “Due to extreme server load, no connection could be established” will repeatedly pop up. But what does that mean exactly and what can be done about it?
When does the error occur? The error 10027 occurs whenever the Lost Ark servers are too overloaded. This usually happens during peak hours in Europe, around 6:00 PM to 9:00 PM. Many players want to log in at the same time during this period.
What can I do about it? There are two options:
- First, you can restart the client and hope that the message does not appear next time. This actually works because players log off from time to time and people move up in the queue. You need to catch that short moment.
- Alternatively, you can switch the server region, for example to America and the upcoming EU-West servers. However, you will not have access to your characters and account progress in a different region.
However, there is an obstacle with option two, as the error message itself prevents access to the server regions. We will explain further down how you can change the region without being online.
Can I otherwise avoid the error? Yes, by logging in early and entering the queue. Those wanting to play at 6:00 PM should queue up between 4:00 PM and 5:00 PM, depending on the day of the week and server. In-game, you also have 30 minutes before you get kicked by the AFK timer.
How to change the region in Lost Ark when you are offline
How can I change the region? If you cannot go online but want to play on American servers, you can also change the region offline. To do this, you need to find the XML file named “User Option”.
It is located in your Steam folder under Lost ArkEFGameConfig. Scroll down to the bottom and change the entry for “RegionID” to the desired region, i.e., “CE” (Central Europe), “EA” (East Coast), or “WA” (West Coast).
The German YouTuber DrDexxer shows you this step in a video:
Since the error does not occur on American servers, you can play there without interruption. This trick will likely also work when the new EU-West servers come. We will then appropriately add the abbreviation.
We will keep you updated on current issues, maintenance, and queues through our live ticker:
Lost Ark is now live – Live ticker for server problems and queues
