There were delivery issues with the WoW special issue. By now, all should be on their way.
In recent days, we have received more and more messages about not receiving special issues of WoW Dragonflight. Some of you have also received letters from our shipping service provider stating that your pre-ordered issue is not available.
This is the good news: All issues should now be on their way. We have received confirmation from our service provider that on November 25, 2022, the majority and on November 28, 2022, the rest (approximately 50 copies) of the special issues were shipped.
This means you should all have your special issue in your mailbox in the coming days. We apologize that the date and thus the receipt of your issue is after the kiosk date, and we hope this will remain an isolated incident in the future, which occurred due to overload and illnesses at the service provider.
However, Deutsche Post is currently also overwhelmed, and due to staff shortages, there have been delayed deliveries or unwanted returns for some time. Due to the recently held Black Friday, we expect a worsening of the problem here as well. Therefore, we kindly ask you to be patient regarding the delivery of the issues.
Letter received: Special issue not available
If you recently received a letter instead of the long-awaited issue stating that the issue is allegedly currently unavailable, you can breathe easy. This letter is a machine-generated notice that is automatically sent after a certain period if the order has not been shipped by then.
Since we had a long pre-order phase this time, the system got confused and therefore sent this letter to some of you. But you do not need to worry and can ignore the letter.
Issue still hasn’t arrived, what now?
As mentioned above, due to the overload of Deutsche Post, there may be longer delivery times (especially if you live outside Germany). However, if you have not received an issue by December 6, 2022, please send an email to [email protected].
We apologize for the inconvenience. Our issue contains a lot of love and work, and we are just as frustrated as you are that there have been delivery issues. Of course, we will also investigate together with our service provider how these difficulties occurred and how they can be avoided in the future.
Regardless, we wish you a lot of joy with our special issue!
