Great technology, poor service – This is why there’s a dispute over Google Stadia

Great technology, poor service – This is why there’s a dispute over Google Stadia

Google Stadia launched on 11/19 and fans are now arguing on the internet. Many criticize Google’s poor service, while others emphasize that Stadia itself is really good.

These are the issues with the service: Although many pre-order customers have already received their Stadia devices, they still cannot use them. Instead, they have to wait for an email from Google containing a code to log in.

Users do not understand how a huge company like Google can provide such poor service. Without the code, they cannot use the hardware. One user wrote on Reddit:

I’m sitting here with a 130 dollar device and it is useless until they send me an email. Truly incomprehensible for such a large company.

Source: Reddit user NSuave

There are also pre-order customers who complain that Stadia has not yet been delivered. However, Google has already charged the money from their accounts.

Google-Stadia-Destiny

What other problems are there with the code? Some buyers are also disappointed because without the Stadia code, they cannot choose a unique username for themselves. After all, Google advertised during the pre-order that the name would be something special. One Reddit user writes:

I pre-ordered Stadia in June and others who ordered later are already playing. And my desired name is probably already taken. I really feel like a loser.

Source: User Quadraspaten on Reddit.

What disappointed buyers expect: On Reddit, some of the disappointed and deceived players now expect compensation for Google’s mistakes.

A free game or at least an extension of the Stadia Pro subscription included in the pre-order is being demanded. However, Google has yet to comment on this.

Players say: “Great technology”

Google Stadia on a smartphone
Google Stadia advertises that it is hardware-independent. You can play on both PC and smartphone.

This works well with Stadia: There are also users who have already received their package with code and controller and can play. With the technology behind the streaming service, players are positively surprised. For instance, Reddit user Lamushi writes:

I played Stadia in the Chrome browser and to be honest, it runs smoothly! I have no problems or lags and I have a 200mbit internet connection. Did I mention that I’m also downloading a PS4 game?

Source: User Lamushi on Reddit.

Other players are also positively surprised and share how well the technology works. User ctodReddit writes: “I played for several hours last night. And the first impressions are great. I was even able to use my Xbox One controller wirelessly, which is a nice surprise.”

Stadia players: “I don’t need a high-end PC anymore”

Others praise the technology for allowing them to play games without issues even at high settings, even if they do not own a gaming PC.

Reddit user getemacidoutofmybody writes for example, that he searched for a decent gaming PC for a long time but would have had to pay at least over 1000 dollars, not including the monitor. And that wouldn’t even be enough for 4K. With Google Stadia, he can now play 4K without investing a lot of money.

He also adds that he can now even play Windows games on his old MacBook: “There are so many ways to play Windows games on a MacBook, but it has never been easier.”

More info about Google Stadia? Then check out our overview article. Here you will find all the important information about Google Stadia:

More on the topic
Google Stadia: Games, Reviews, Updates and Prices – All Information
von Benedikt Schlotmann

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