A gamer has complained about his defective graphics card. Instead of the returned 4070 Ti, he receives a much weaker 3050. The dealer says the fault is not his. The player must now prove that he is not lying.
In the case of hardware defects, ideally, the warranty or guarantee comes into play to enable a free repair or replacement. To avoid losing his claims, one should install the hardware as specified by the manufacturers and not attach it externally to the PC case.
For the complaint, the affected item must be sent to the retailer. They will check the hardware and provide the customer with appropriate feedback.
A player, who shares his warranty case on Reddit, had a very bad experience with his trusted dealer. When he expected to receive back his RTX 4070 Ti, the package did not contain the graphics card he had sent in.
Gamer receives a much worse model instead of his expensive graphics card
What happened to the gamer? The user adowad reports on Reddit about the warranty processing of his Inno3D GeForce RTX 4070 Ti. He complained about the graphics card due to a defect and sent it to the dealer from whom he bought the card for 800 euros.
One should first ensure whether there is truly a technical problem or if something was done wrong when connecting the new graphics card.
After just 2 days, adowad received his original package back. To his surprise, however, it did not contain his high-end graphics card. Instead, he allegedly found a much cheaper RTX 3050 inside, which performs significantly worse in games and costs just over 200 euros.
They sent me my box back, but with additional packing material inside so that the smaller card would fit.
adowad on Reddit
How did the gamer react? Shocked by this, the gamer reportedly contacted the dealer to clarify the matter. He wanted to know how this mix-up could happen. The seller’s response was sobering. According to adowad, they claimed no responsibility.
The dealer’s support demanded proof of the player’s claim. In the past, there had been similar fraudulent attempts.
It is the complaint team that informed me via email that there had previously been “fraud” in this way and that there is now no longer any tolerance.
adowad on Reddit
They urged him to send a photo of the graphics card via email. However, the gamer did not have such a picture. Since the original invoice does not have a serial number on it, the document was not accepted as proof.
What chances does he have left? The discussion between the gamer and the dealer is still ongoing. The support now assumes that the 4070 Ti was stolen by a third party during the transit and replaced with the weaker 3050. A theft of the card on-site, as happened in a supermarket, is categorically ruled out by the support.
adowad has gathered information on the weight of the shipments through the used parcel service to prove his innocence. The outgoing package reportedly weighed 500 grams, while the return package weighed only 100 grams.
The dealer continues to deny that any of their employees were responsible for the theft and replacement. The player is advised to contact the police and file a report there.
In his latest comment, adowad shows the community his last response to the seller. He wants to involve the police and consider possible legal actions. He also threatens to make this case public.
Currently, only speculations without concrete evidence can be made about the reasons and circumstances for the disappearance of the player’s 4070 Ti. If the thief took the card for personal use, he could potentially earn a lot of money like a student: student deciphers ancient charred scroll, using a 100 euro graphics card, wins 36,500 euro prize money
