A player orders a new graphics card on Amazon, but instead of the AMD Radeon RX 7800 XT, he receives a completely different GPU – an outdated 7770 HD. This is a big problem at Amazon and other retailers who have to deal with scammers.
Anyone who orders a graphics card for their gaming PC expects the correct delivery. But what happens when a completely wrong GPU arrives instead? Exactly that happened to a player who ordered an AMD Radeon RX 7800 XT on Amazon but instead received a Sapphire 7770 HD . The received graphics card is significantly weaker than the purchased model.
The user shared his disappointment on Reddit and wrote: “I can’t believe this happened to me” and posted a picture of the wrong graphics card he received. The buyer returned the wrong card but remains frustrated as he now has to wait for the correct delivery and has lost a lot of time.
What is the problem? There is always the issue with retailers that players order products but receive the wrong ones: In this case, another buyer might have swapped the original for a cheaper alternative, or the seller himself packed a counterfeit in the box. Such cases happen repeatedly and are hard to prevent. Other players report similar experiences.
The received graphics card is over 12 years old
What happened to the user? The buyer had ordered an AMD Radeon RX 7800 XT. This card is among the best cards from AMD and is known for its excellent performance in gaming at WQHD resolution (1440p). It offers 16 GB of GDDR6 memory and very strong performance for modern games. The price for this card is around 500 Euros, with special versions like the “Sakura Edition” potentially being more expensive (via idealo.de).
In comparison, the buyer received a Sapphire Radeon HD 7770, a card introduced in 2012. It is hardly sufficient for modern games with only 1 GB of GDDR5 memory. It is also too weak for current games, as limited performance and low video memory (VRAM) make it inadequate for contemporary applications. The price of this card is under 50 Euros on the used market (via ebay.de).
The two graphics cards differ enormously in their performance – one could say that regarding gaming performance, they represent two completely different worlds.
Not sure which graphics card you should get? Mein-MMO presents the best graphics cards for every budget in 2024 here.
The community reacts with understanding and humor
Some Reddit users responded in the comments with understanding and immediately recommended contacting customer service if the card was no longer available. Some found the incident amusing and joked that it was a “free upgrade,” as he now received a better model.
Others emphasized the importance of always recording a video when unpacking expensive electronics like graphics cards to have proof in case of disputes. And especially to show that one did not quickly swap the graphics card themselves.
If you receive a wrong graphics card, you should act quickly
Better safe than sorry: Check if it’s a mistake or possibly an attempt at fraud. Be generally cautious with very cheap offers and keep an eye out to ensure you are buying from trustworthy sellers.
Stay calm and act quickly: Contact the relevant customer service immediately and explain that it is a misdelivery. In most cases, Amazon will offer a refund or exchange.
Secure evidence: It is advisable to make a video when unpacking expensive electronics to have proof in case of doubt. In addition, you can take photos of the received goods to be sure.
Check the seller: Pay attention to whether the item is sold directly by Amazon or by a third party. Returns and complaints can be more complicated with third-party sellers.
However, some misdeliveries can also have a happy ending. A player received an RX 7800 XT instead of the ordered Radeon RX 7600 on the second return – an upgrade he didn’t expect. In this case, he was also able to return the wrong card without any issues: Player orders AMD graphics card on Amazon, receives the wrong model twice – But the second time he can hardly believe his luck
