A gamer had bought an upgrade for his gaming PC. But Amazon is sending him way too much. Some consider him a lucky guy, while others warn of potential problems.
We had already reported on MeinMMO that people sometimes receive too much merchandise from Amazon. For example, one gamer received 10 SSDs instead of a single one, which was also a mistake.
Now a user on reddit posted a picture of how he is holding an entire box of RAM in his hands – instead of the 2 sticks he officially ordered.
In the comments on reddit, the incident is being discussed lively and with amusement:
- Some explain that such mistakes happen more often. One person writes that new employees are put under a lot of pressure at first and then accidentally pack too much. The error eventually becomes apparent.
- Some people also question the purchase. One explains that the picture looks as if the poster works in the warehouse and could quickly post a picture of a RAM box on reddit and gain fame (via reddit.com).
- Others explain that they never have such “luck.” One person writes (via reddit.com): “I order things from Amazon and they are marked as delivered but never appear. Other people order things from Amazon and get 10 times what they bought.”
As crazy as the story sounds, many initially consider it a huge stroke of luck. Because instead of just receiving the purchased product, there is also a huge bonus, and that rarely happens. At MeinMMO, we want to address the question: How should one behave correctly in such a situation?
Too much delivered RAM does not belong to the “buyer” at all
Can I just keep the goods? No, because the excess RAM (or double processor or whatever you received too much of) does not belong to you. After all, you only concluded a purchase contract with Amazon for a specific quantity.
Famous lawyer Christian Solmecke explained that you could quickly get into trouble. He says (via rundschau-online.de):
If the seller mistakenly delivers too much, you are obligated to inform him. Otherwise, you could have legal issues.
If it is a mistake, you must proceed as described above. If you sell, gift, or dispose of the item, the entrepreneur can demand damages.
Do I have to run to the post office right away? No, no one should expect you to run to the post office immediately and return excess goods. First, contact the seller and set a deadline for the return.
They can then either pick up the goods themselves or provide you with a shipping label. After all, you should not have to return anything at your own expense. After all, it is the seller’s mistake and not yours.
Especially with bulky products, like a mattress, you should opt for pickup. After all, the seller cannot expect that you carry a large mattress across the village.
It is definitely important that in the end, you do not pay for the return or get stuck with the costs. This is regulated in BGB§ 241a (3) (via dahag.de). The seller cannot demand money for excess goods since you did not conclude a purchase contract for them. Therefore, do not let yourself be pressured if the seller threatens you with additional payments.
Sellers almost always notice when goods are missing
Do sellers find out? The argument of such “lucky guys,” to do nothing and quietly keep the goods, is often that no one would know that they have received too much. So why report goods that no one knows about?
Often, sellers or service providers take precautions against such errors. Packages are weighed, and here it can already be noticed that the shipped package is too heavy. Sooner or later, the error will become apparent in the booking system. Expensive models are often secured.
In the case of the package with the RAM, the significantly higher weight is sure to stand out. Because even the buyer already noticed when unpacking that the package is too heavy for 2 simple sticks.
Therefore, do not rely too much on your “luck” and do not enjoy hardware that does not belong to you for too long.
Problems with returns: Sellers like Amazon do not always show goodwill or helpfulness when it comes to returns. This is demonstrated by the story of a family father. He received the wrong GPU on Amazon, but the seller refused a refund:
