A family ordered a graphics card on Amazon and received a fake product. It took almost 5 months for the situation to turn out well for the family.
Many users order products online. Here, Amazon is one of the most important addresses if you want to order a graphics card or a processor, for example.
But one family was not very lucky. Instead of a graphics card, they received a counterfeit product. Only after Go Public, an investigative news program from CBC, intervened, did the issue get resolved. You can read the entire story at CBC.
Some gamers find only strange items with their new gaming PC:
Family orders on Amazon: “That was quite a shock”
What exactly happened? A family in Canada wanted to make their son happy after his successful high school graduation by ordering him components for a gaming PC. This way, he could build his own PC.
The family ordered the components directly from Amazon. But when Matthew opened the packaging of the graphics card, he noticed that the plastic casing was hollowed out and filled with a plastic-like substance to weigh it down.
In a conversation with cbc.ca, the family explained that this package was quite a surprise for them:
That was quite a shock. Until the point where I pulled it out and took a second look, everything seemed pretty official.
The much bigger problem, however, was the return of the fake product to Amazon. The father of the family took care of returning the defective product.
- However, Amazon informed him in an email that there would be no refund until the “correct” item was returned.
- Furthermore, the Amazon representative stated that the returned counterfeit item had been discarded to protect other employees.
- Amazon repeatedly stated that they had delivered the correct item.
Amazon ends return: “They are basically saying we are trying to scam them”
What happened next? Amazon ended the return. The real product did not arrive, and that was the end of the matter. An employee explained that the decision was final. However, the father of the family did not understand this, as he explained to the Canadian newspaper:
The box had obviously been tampered with. We actually expected Amazon to have better quality control and better procedures to ensure that such things do not happen.
And the family was not happy with the decision:
They are basically saying we are trying to scam them. We have never returned anything [other than the graphics card] or done anything like that. This is a small slap in the face. They basically ended the matter and said there is nothing more to discuss. And unfortunately, I disagree.
How did the story end? In the end, however, the incident had a happy ending. After going public with the story, the company refunded the family their money and apologized for taking nearly five months to resolve the “unfortunate incident.”
A user can only play with a new gaming PC after finding a nasty hidden error
