Fallout 76 recently released some player data. Now Bethesda has commented on the matter.
What happened? Bethesda, the company behind Fallout 76, made an error in their customer support. Players had a brief glimpse into tickets from other players who had contacted support.
Now Bethesda has stated in a press release what customer data was published and for what period.
No credit card numbers were visible
What was the error? If someone wants to send a message to customer support, they submit a ticket. In this ticket, they can outline any issues in the game but also relay credit card numbers or other details. These tickets could be viewed for a short period by any other player who also submitted a ticket to support.
What does Bethesda say? Bethesda confirmed this error. From December 5th, it was possible for about 45 minutes to access the tickets of other players. However, this only applied to players who submitted a ticket within that timeframe.
How many customers were affected? During the period when the error occurred, 123 tickets were sent to customer support. These could be partially or fully viewed by other users. 65 tickets contained personal data that could also be viewed.
The following data could be viewed: Bethesda asserts that no passwords and entire credit card numbers could be viewed. Affected were names, usernames, or contact information. These items were viewable for a short period.
Am I also affected? Every player affected by this error is already being informed by Bethesda.
Is the problem fixed now? The errors have been corrected, and customer support is functioning properly again. However, Bethesda is now facing even more criticism after they previously provided players with wrong bags in the Collector’s Edition.
The error ultimately was not as significant as many feared. In the end, no credit card numbers or passwords were viewed. Such an error should not happen again for Bethesda.
What do you think of the error? Can something like this happen?
This is how you find legendary weapons in Fallout 76.
