Bethesda is facing a new problem. Due to a bug, customer data of players from Fallout 76 was published on the support website. For a while, players could access data such as addresses and other sensitive information.
What happened? The canvas bag seems to keep causing trouble for Bethesda. Previously, there were issues related to this bag, as Bethesda used cheap nylon instead of canvas without informing customers. This led to significant outrage among fans, as some select individuals still received the canvas bag.
Bethesda eventually relented and is now supplying canvas bags to compensate players. To do this, owners of the €200 edition should contact support. Many did, but this action is now backfiring. Due to a glitch on the technical support website, many customer data have been revealed.
Players suddenly had access to other customers’ data
Due to a technical error, players who requested a ticket from support suddenly could also see those of other customers.
What is a ticket? In a technical support context, it is like opening a case. The ticket records customer data and the described issue. These tickets were apparently unintentionally made accessible to a large circle of players, along with the sensitive, private data of the customers. The first indication came via Twitter from a customer.
@BethesdaSupport I am receiving the support tickets of other people on my Bethesda account. I have numerous cases from players and the Power Armor edition, including email and address and which credit card they used. That’s not good, right? – Twitter post
This is how to react to the error: After reports became numerous, Bethesda quickly took the site offline for maintenance. The problem is now resolved, as Bethesda reports in the forum.
There is also a statement from Bethesda. They admit that there was an error with the customer support website that granted customers visibility into other tickets. Names, contact information, and usernames were shown. Complete credit card numbers or passwords were reportedly not displayed. They intend to inform customers whose information may have been affected.
The Bethesda team also apologized and emphasized again that they take their customers’ privacy seriously.
Are you also affected by the error?
