EA is currently inviting many Origin users to a free month for the premium service Origin Access. The corresponding email is causing some customers to panic.
What happened? EA ran a promo campaign in October: Those who secure their account with EA Login Verification get one month of Origin Access for free.
Origin Access is the PC version of EA Access for PS4 and Xbox One. With the subscription, users can play games for free on Origin, such as Anthem, for a monthly fee.
Subscribers also get early access to some new games, like FIFA 20.
To inform users, EA sent out an email. However, its wording caused users to panic. It states:
You’ve redeemed an Origin Access Membership Code
(Translation) You have redeemed an Origin Access membership code
Players thought that they were hacked and that the respective hacker had ordered Origin Access in their name. Some even thank sarcastically:
Standard “Redeemed” Email Causes Panic
What kind of email is this? The email corresponds to a standard format that many providers use to inform customers about a purchase. It includes information about the purchase and the account.
Why does it scare users? What bothered users is that they did not purchase or redeem anything at all. Nevertheless, the email mentions something about it. EA presumably simply sent standard emails that regular buyers would also receive.
This often goes through an automated system. EA likely sent the same email to users who participated in the promo campaign that customers redeeming a code would receive.
The exact wording claiming one has redeemed something led to uncertainties and suspicions that one’s account had been hacked. According to some users, this should have been announced in advance:
Some other users also had less friendly words for EA staff for their scare, which we will not repeat here.
That previously data from 1600 players in FIFA 20 was leaked likely contributes to the panic as well.
Did you also receive such an email in your digital mailbox? Did it scare you as well?
