The loot shooter Destiny 2 was offline for over 20 hours on PC, Xbox and PS5. Now the developers explain why you couldn’t play for so long.
Destiny was offline for over a day on January 24 and 25, 2023. We also reported on MeinMMO that Destiny 2 was not accessible. During the update, it seems the wrong data was copied to the servers, leading to losses for players.
A configuration error of a tool is to blame for the problems.
The developers have now commented on the problems. They have blamed an internal tool that apparently caused the trouble. The developers had copied data from the old expansion “Beyond Light” into the game. This, in turn, reversed gameplay progress (via bungie.net):
We found out that the problem was caused by some currently unfinishable EDZ and Nessus triumphs from Forsaken being moved to the archived triumphs section. To make this change, we used a tool that can move a player’s status from one place to another in the player’s account. This tool is very powerful but requires careful and cautious handling.
Due to a configuration error, we accidentally re-executed an older migration process that was used for the Beyond Light version. The result was that we copied old data from before Beyond Light into the current configuration, which reversed certain aspects of gameplay progress since then.
What is lost due to the reset? This error caused the problem and has now been fixed, but not without the loss of nearly three hours of gameplay.
Compensations are not mentioned, by the way. After all, all purchases made in the lost time span will be refunded. So if you spent money, you should have received it back by now.
How long was Destiny 2 offline? The released hotfix 6.3.0.5 caused unexpected and severe problems.
After triumphs and catalysts had disappeared without a trace, the developers shut down the servers and looked for the error. Overall, Destiny 2 was offline for more than 20 hours until the error was finally fixed.
Destiny is now a free-to-play live service game. Many games have since tried this model, such as The Division 2, Marvel Avengers, or Anthem. However, all have failed. On MeinMMO you can read why Destiny 2 remains a significant exception:
Destiny 2 dominates where others fail – Is it the great MMO exception of live service games?
