As it has now been revealed, Destiny 2 has confirmed that it wrongly banned some players from the loot shooter. Meanwhile, these bans have been lifted, and not only did they apologize, but they also provided the affected players with appropriate compensation.
Here’s why players were wrongly banned: In a recently disclosed incident, Bungie wrongly banned a small number of players who participated in the loot shooter’s PvP.
- The reason for the bans in Destiny 2 was likely to combat cheaters and players who violated the game rules.
- Unfortunately, innocent players were also affected.
The developer revealed that “this detection can be triggered in extremely rare cases for reasons that are not the player’s fault“.
€49.99 in in-game currency as compensation
Here’s how they apologized to the players: In an email, which was made public on Twitter/X by Tom Warren, Bungie personally reached out to the affected players and informed them of their official unban and rehabilitation.
The exact number of players affected is not known. However, Bungie refers to “a small number.”
For these players, there was compensation of 5000 Silver, the in-game currency of Destiny 2. This currently corresponds to a cash value of €49.99 and can be used for purchases in Destiny 2’s cosmetic shop, the Eververse, which includes buying dungeons and season passes.
In the email, Bungie writes:
Your Destiny 2 account has been immediately unlocked, and within a week we will grant you 5,000 Silver for use in the Eververse. We sincerely apologize for what must have undoubtedly been a frustrating experience.
Bungie writes in an email to wrongfully banned players
Here’s how they explained the unjustified ban: Bungie also apologized in the email for the unjust ban to those affected and explained that some accounts were mistakenly flagged as causing issues with the game client functionality.
A spokesperson from Bungie also commented on the incident, stating to Kotaku that “this issue was limited to a specific wave of bans, and [Bungie] has made changes to the review process to ensure that this issue does not happen again.“
What does the community say about this? Those still affected by a ban are less impressed. It is also difficult for banned players to pinpoint exactly why they were banned.
In fact, cheating is not always the reason for a ban or suspension. In Destiny 2, even thoughtless use of third-party software can lead to a ban. Or if one frequently leaves PvP and Gambit matches prematurely.
Therefore, some players criticize Bungie for the lack of transparency in its appeal processes following a ban, and that one often never really finds out what they did wrong.
On the other hand, Destiny 2 is indeed in a tough battle against cheaters.
- In March 2023, Bungie announced that its security team issued a wave of bans against players who participated in account recovery and boosting activities.
- Likewise, they are taking legal action against cheaters and have in a ruling banned a player from all Bungie games that exist and will ever exist.
Unfortunately, errors can also occur. However, some players appreciated that the compensation now takes responsibility for such errors and actively tries to restore the trust of wrongfully banned players.
What do you think of Bungie’s email and especially the amount of compensation? Would that be an appropriate amount for you if you were wrongfully banned from the game? And has this happened to you before? Then feel free to write your answer and experiences directly in the comments.
However, it’s not just cheaters who ruin the game: Destiny 2 brings an important nerf for PvP, but players fear it will also “ruin” PvE
