The situation for Ashes of Creation is not good. Many fans have lost their trust in the studio and the MMORPG, and now they want to request refunds on Steam. If you belong to this group but don’t know how to get your money back, we provide a guide here.
This is how to request a refund on Steam: To submit a refund for Ashes of Creation, simply click on your account name in the upper right corner of the Steam window and select “Account Details”. From there, proceed as follows:
- Click on “View Purchase History”
- Select “Ashes of Creation”
- Now click on “I want to request a refund” and repeat the information
- Now your window will expand, and you can choose which payment method your credit will be applied to
- Note that the game will be removed from your collection after the refund
- Now you can also indicate why you want to take back the purchase
- Then submit your request
What you should know: The purchase must not be older than 14 days, and the game must have been played for no more than two hours. Anything beyond that may be rejected by Steam. Despite these strict rules, players are increasingly reporting accepted refunds, even though the parameters have been exceeded.
The first option, therefore, your request is usually checked by a robot. This means that if you feel betrayed by Ashes of Creation, you will find little understanding. In this case, we have a second option that allows you to reach a human support staff member. Proceed as follows:
- Click on “Help” on the Steam homepage
- Select “Steam Support”
- Now go to “View My Requests to Steam Support”
- Now click on “Ashes of Creation”
- Now press “I have a question about this purchase”
Now describe your situation and explain why you want to have the purchase refunded. This request should ideally end up on the desk of a human support staff member. The Reddit user Echo_291 describes his success, as he got his money back. Keep in mind that you need some luck with the respective staff member, as you are dependent on Steam’s leniency.
What happened to Ashes of Creation? The MMORPG was seen as the next WoW killer, but recent reports of mass layoffs have cast a shadow over a rosy future.
Many fans now feel betrayed, as they support the development not only with feedback but also with their money. A former employee now shares how she perceived the layoffs, and everything sounds bad: Former employee of Ashes of Creation reports how she perceived the dismissal: “That was illegal”
