In the sandpark MMO ArcheAge, Trion Worlds CEO Scott Hartsman has now commented on the bumpy launch and promises improvement.
The sandpark MMO ArcheAge has a “problem of success.” The game has received more attention than anticipated, leading to issues that need to be addressed. Scott Hartsman, the CEO of Trion Worlds, the western publisher of the game, stated in a letter to the fans that many players have expressed they have not been this excited about an MMO as they are now with ArcheAge. However, while some are happy with the game, others are less so, especially when they are stuck in queues. Trion Worlds is aware of this, as they are in the same queues as the players.
Even at the release of ArcheAge, reserve hardware was needed
The enthusiasm for ArcheAge has surprised Trion Worlds. Normally, predictions about the influx expected for a game are relatively accurate. Indicators for its size include website registrations, alpha and beta players, how long each has played, and so on. It is a science in itself. Trion Worlds must keep an eye not only on the short-term server situation but also on the long-term.
However, at the start of ArcheAge, so many players signed up that on the first day, all the hardware that was intended for launch was brought online, along with overflow hardware.
Hartsman is happy to inform fans that new hardware has arrived in Texas. Currently, efforts are being made to get it up and running online. This will take some time. However, they intend to keep players better informed about their progress and plans. They expect this in days, not weeks. Hartsman hints that there may be issues in assisting both regions, North America and Europe, simultaneously.
AFK Issue will be addressed manually if necessary
The issues with full servers and the queues will also be alleviated by working on the AFK problem. Those who do not play “actively” might find themselves logged out when they return to their computer, according to Hartsman. If necessary, AFK players will also be removed from the server manually. All this is just to get players onto the servers who actually want to play.
Moreover, Hartsman mentioned that they are already working on strengthening the customer support staff. They had already hired entire groups of support staff before the launch and will continue to do so, with a focus on the quality of support and ensuring they recruit native speakers from diverse backgrounds.
On our ArcheAge topic page, you can find more about the game.
