Founders are now receiving 30 free days as Patrons in the Sandpark MMO ArcheAge to compensate for the issues of last week.
After several attempts to restore the founders’ status and privileges, it seems to have finally succeeded on Saturday evening our time. After a night shift by Trion Worlds staff with the Korean developers of XLGames, who develop the original Korean game, they managed to solve the pesky Patron bug. This bug caused founders, who were supposed to receive benefits, to not get them in-game.
First, the 30 free days will be consumed
Those who log in as founders now and find that they only have 30 days of Patron status instead of significantly more, because they purchased a more expensive package, need not be alarmed. This is intentional. As the community manager Scapes informs, founders have received 30 free days as a “bonus” as Patrons.
First, the time from this bonus will be deducted, and only when the 30 days are up will the actual Patron game time begin. These bonus days should also apply to players who are not founders but have already purchased Patron time.
As seen in forum posts, not everyone has received this bonus time yet. However, this should happen gradually. Those who are still missing Patron time, which they are entitled to, should contact customer support.
ArcheAge has solved a problem, now it’s time to tackle the queues
Next, Trion Worlds is targeting the still long queues. While the USA has received two new servers, Luzius and Ezi, and a block is in place on the four largest servers to create new characters, the necessary hardware for additional European servers is on its way to the data center in Amsterdam and must pass through customs first. At least for Sunday, new EU servers are therefore ruled out.
Currently, Trion Worlds is working hard to improve the AFK check system and ensure that the queue advances faster until they can open new servers.
They likely do not want to increase the capacity of existing servers further. This has already been done – the servers have been increased by 20% since launch, with the most popular server even by 30%. Thus, Kyporsa is the largest ArcheAge server at least in the western hemisphere. According to Trion Worlds, further expansion would have negative effects on gameplay. There simply are not enough resources for such a server population, leading to technical issues.
Update Monday 10:30: In a statement, Trion Worlds CEO Scott Hartsman now speaks of compensation for the Patron players, but not of 30 days, but rather that the Patron status will be calculated only from Saturday, September 20. This would be a credit of 8 days and a bonus of 4 days. Because the head start, which was originally not supposed to be counted towards Patron time, has indeed been accruing since September 12.
