The sandbox MMO ArcheAge has disappeared from the Steam store for several days. The community manager explained in the English forum reddit that this is due to technical reasons.
Shortly before ArcheAge disappeared from the Steam store, complaints in the internal forum of ArcheAge increased that players were unjustly charged for a founder’s pack. Additionally, players complained that the packages purchased on Steam did not allow for a founder status.
In the official forum of ArcheAge, community manager Evan “Scapes” Berman commented and said only that they are aware that ArcheAge is currently not being offered on Steam. However, they are in talks to resolve this and bring it back. He did not address the reasons. The information situation remains extremely thin. Neither Steam nor Trion Worlds are commenting on their social channels.
Only in the English forum reddit did community manager “Scapes” speak up again and expand somewhat on his previous statement. According to Scapes, there are only issues with the “technical integration”. They are working to resolve these issues.
It would be important to make a statement now
Mein MMO believes: Transparency is always a delicate issue. While developers today often speak freely about trivial matters in one-hour streams and large AMA sessions, they suddenly hit a wall of silence on something as important as availability on Steam. It would be especially important here to give potentially unsettled fans a clear signal.
In a stream following the Open Beta, “Scapes” and other Trion Worlds staff discussed that they are currently working on a critical piece of software that needs to be ported from the Korean original to their own system. This piece of software governs the account and billing systems. It determines who is considered a patron in the game and who is not. It is conceivable that there could be issues with this if it also involves integrating information from Steam into this system.
The launch of the game today would certainly be under a better star if the Steam issue were clarified by then.
More about ArcheAge can be found on our topic page.
