The Sandbox MMO ArcheAge is experiencing issues on Steam. Currently, founder packs are not being sold there. Trion Worlds states that they are working on a solution.
In a forum post, Community Manager Dave “Scapes” Berman addresses the ArcheAge player community and mentions that Trion Worlds is aware that it is currently not possible to purchase founder packs on Steam. They are in discussions with Steam to reintroduce these packs. Berman does not provide further information regarding the background.
Last night, the packs disappeared from the Steam store. At the same time, some players reported in the official ArcheAge forum and complained that they were charged for a founder pack without having ordered it. They mentioned hacks. Trion Worlds denied that there was a security flaw on their end. However, they promised the players that they would reverse the unauthorized charges. They asked players to change their passwords.
In the Alpha, there had already been difficulties with founder accounts purchased with illegally acquired credit cards. A few weeks ago, the founder packs saw an enormous influx on Steam and managed to rank in the Top 5 of the best-selling Steam products, despite their high prices. Additionally, Trion Worlds seems to be experiencing issues assigning the patron status, which comes with this purchase, to players who bought a pack via Steam.
Whether all these incidents or some of them are related is still unknown. There is no official statement on this matter.
