The rush at Sandpark ArcheAge continues and leads to queues and frustration. Now more servers have been announced.
Update 19:30: A new statement is here. While the NA servers are currently being set up, the EU servers still need to go through customs. The servers were purchased in North America and now need to be brought to the data center in Amsterdam and presumably cleared through customs beforehand. Trion Worlds explains that it would have taken longer to purchase the servers directly in Europe because they would have first needed to find a business partner. Despite the difficulties, efforts are being made to ensure that Europe receives the servers as quickly as possible.
Furthermore, founders will receive an additional five days of Patron status, as the head start has already been deducted from the time, although this was not originally intended.
Original Announcement:
In the USA, the workday at Trion Worlds has just begun and they are already announcing new servers. After CEO Scott Hartsman mentioned last night US time that new hardware had arrived in Texas, community member Scapes announced at 5:20 PM our time today in a thread where people were complaining about the current situation: “Good news! New servers are on the way for Europe and North America.”
A precise schedule for when the servers will arrive has not yet been established. It could happen within the next few hours, possibly during our peak playtime – as mentioned, it is currently just morning in the USA.
Four European servers launched for the head start, three more opened shortly before or at release, bringing the total to seven servers for players. The new servers would be the first since the release on Tuesday.
Free Character Transfer Being Considered
Further discussions are currently taking place in the forum about what measures Trion Worlds could still use to alleviate the rush on the four original servers and better distribute the load. For one, there is the idea of offering a free character transfer from an overloaded server to a fresh one. It is also not ruled out that, as soon as the situation eases on some servers, character creation on the busiest servers may be temporarily suspended.
Moreover, the account system is still not functioning properly, resulting in players who should have Patron status not receiving it. This issue was supposed to be resolved with a fix in Europe already yesterday. However, it appears that this did not work.
The problematic server Eanna, which has been experiencing issues for several days, was down again today, which surely worsens the overall situation. Currently, ArcheAge is already causing problems: AFK players are blocking valuable server capacity.
In other MMOs, one would slowly expect the initial rush to subside after players have reached the maximum level and perhaps play less. However, ArcheAge is a special case that rewards players who are online. Additionally, the weekend is approaching, which is expected to see increased traffic.
