ArcheAge has found a new problem. Now some players have been banned. They are screaming that this is completely unjust. But is that really the case? No, says Trion Worlds. A clear case of bad acting.
Trion Worlds, the western publisher of ArcheAge, is facing a new problem. As announced, they are now cracking down harder on hackers and botters who threatened to overwhelm the game and are banning accounts left and right. Every second of them runs to the forum, assures their innocence and demands Trion Worlds to immediately rectify this appalling injustice. They claim they have done nothing.
Teleported 100 times and nothing happened … and then it zoomed
There are postings in the official forum where someone is shouting that he has invested so much money into the game and now such an injustice is being done to him, until community manager Scapes closes the post with a simple “You have been caught using the teleport hack over 100 times.”
Wild West mentality in ArcheAge is now paying off
The policy of banning hackers at the first offense is currently running contrary to the Wild West conditions that prevailed in ArcheAge for a while. Many thought it was like doping. To keep up, you just have to cheat; the others are getting away with it, so nothing will happen. If the banhammer hits you, the outcry is great.
In fact, banned players not only lose the time they have invested but also a considerable amount of real money. A plea for clemency is quickly written, paper (even electronic) is patient, and words cost nothing. A banned person has little to lose. And among those who unjustly cry out, the voice of someone who really had bad luck and suffered injustice may be drowned out. There doesn’t seem to be much trust in the community that Trion Worlds always gets the right ones.
A case of bad acting
At mmorpg.com, Trion Worlds CEO Scott Hartsman comments on the complaint flood in the forum and says they have recently dealt a lot with bad acting. They want to make it clear that they take complaints from unjustly banned players seriously and will lift their bans as quickly as possible. For “innocent” players, it is indeed the case that their accounts were hacked, and once the problem is resolved, they need to make sure to lift the ban again. However, most bans are completely lawful and will remain in place.
“It may surprise some,” Hartsman says, “but the real hackers who use teleport hacks and have their own gold trading accounts are the ones who write the best pleas for clemency.” One day he took on 500 cases, and only one was so close that they could decide in favor of the user and reverse the ban.
