A user buys a game for the PS4, almost 9 years after the purchase gets refunded almost 100 euros

A player purchased the game “The Crew” 9 years ago and has surprisingly received a refund. This is quite unusual, as the PS Store usually only issues refunds for 14 days.

Normally, the chances of getting a refund for a digital game are very slim. Providers like Steam or Epic Games do offer a limited refund, but this is only valid for a short period.

A player has now reported that he received a refund of nearly 100 Euros for a game that was released in 2015. This was reported by the colleagues at Comicbook.com.

Player receives nearly 100 Euros back from the PlayStation Store for discontinued game

What did the player do? Ubisoft had discontinued the online racing game “The Crew” on April 1, 2024, and shut down the servers. At the same time, the company removed the game from the PlayStation Store and other digital stores where it had been available.

However, the mentioned player has now managed to confirm a refund for his purchase made almost ten years ago. He himself writes on reddit:

I bought the game in 2015 and haven’t played it much since then. On March 31, 2024, I contacted PlayStation Support to request a refund because the game was not working, and to my surprise, it was actually refunded.

He supports the whole story with a screenshot where one can see the confirmation of the refund from Sony and also the corresponding amount. In a second picture, you can see the receipt for the amount of 94.99 US dollars.

Why is this surprising? Normally, you can only receive a refund in the PlayStation Store within 14 days of the purchase, not nine years later. And even then, you have to be lucky for the return to be approved.

We do not know if this is an isolated case, but a refund after nine years is something that one does not usually experience on PlayStation.

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The discontinuation of “The Crew” has larger implications than expected: Because by shutting down the servers, Ubisoft is likely also revoking the licenses of players who had paid for the game at that time. This is probably intended to prevent owners from reinstalling the game. Many players are disappointed about this:

Ubisoft deletes a game from players’ libraries – reminds us that we own nothing