A player orders an SSD for his computer. But instead of an SSD, he receives a whole box of SSDs. He is puzzled about what to do with them.
A player reports that a friend contacted him on Discord (via reddit.com). He told him that he had ordered a new SSD for his computer. But when he opened the package, he was quite surprised: Instead of an SSD with 1 TB, he received a whole box of 40 SSDs. The user himself asks: “Is this how it should be?”
How much money is involved? The SSD costs around 50 euros, but the user received 40 pieces. Roughly estimated, that’s about 2,000 euros in value he received.
What do the users say? They express their honest surprise on Reddit and are amused by the buyer’s reaction.
Another user explains what is behind the “error.” Normally, the SSDs in this box are only delivered to Amazon, but not to the customer. What exactly went wrong here could not be said by the anonymous employee either:
I work at Amazon, this is a distribution box, where they [the SSDs] normally come and are supposed to be sorted. What a lucky break.
Too much delivered goods do not belong to the “buyer”
Can I just keep the goods? No, because the user does not own the excess SSDs. After all, you only entered into a purchase contract with Amazon for a certain quantity. MeinMMO spoke with a lawyer and asked what one should do if one receives too much goods. He explains:
Even if you want to keep the excess delivery, you have no right to it. In such cases, you are “enriched” in a legal sense, without there being a legal reason for it. Therefore, you must help ensure that the goods return to the seller. If you remain stubborn as a customer, criminal charges may even be considered.
When and how must the goods be returned? In principle, the lawyer explains: The error of the excess delivery lies with the seller and not the customer. Therefore, the seller must also bear the consequences of the error and take care of the solution.
The recommendation is to give the seller a deadline for the return. Deadlines are important because they also provide security. You can prove that you actively approached the seller.
The seller can then either collect the goods themselves or provide you with a shipping label. Because you do not have to return anything at your own expense. After all, it is the seller’s mistake, not yours.
What the seller also cannot do: Suddenly demand fees for the excess delivered goods or expect you to buy all the hardware that you received too much of. You can reject any claims in this direction without any problem.
Problems with returns: Sellers like Amazon do not always show flexibility or helpfulness when it comes to returns. This is shown by the story of a family man. He received the wrong GPU on Amazon, but the seller refused a refund: Gamer buys graphics card on Amazon, receives fake product – Seller refuses refund until the “correct” item is returned
