Is Blizzard now using AI instead of Game Masters in World of Warcraft? One example hints at something terrible.
If you have a problem in World of Warcraft, you can usually find the answer somewhere on community sites. Or you can contact in-game support, that is the Game Masters, which you can reach through tickets. In the past, these Game Masters had a good reputation and were even a hallmark of WoW for many.
Now, support has significantly declined – at least the community keeps providing examples that amusingly and bitterly prove that.
Game Master’s response suggests AI – And everything is wrong
What was the incident? In the WoW subreddit, the player rivix1625 shows the response of a Game Master. According to his own statements, he had a problem with the weapon “Thori’dal, Fury of the Stars” – the legendary bow from the Sunwell Plateau. The player could not read the design for the transmog templates and therefore wanted to know from a Game Master what he was doing wrong.
The Game Master’s response also came quickly and they explained:
I assure you that Thori’dal can be equipped by several classes, including Hunters, Rogues, Druids (especially Marksmanship), Warlocks, Priests, Shamans, and Warriors. If you have a character of these classes, then you can learn the transmog template after equipping it and achieving the corresponding achievement.
What’s wrong with it? Almost everything in the support’s response is wrong. Because the bow can only be equipped by Hunters, Rogues, and Warriors, and not by Warlocks, Mages, Priests, or Shamans. Also, there is no Marksmanship specialization for Druids – that would actually be Hunters.
The community’s suspicion: There is no human behind this, but only an artificial intelligence that fabricates some sort of response. It’s hard to explain how so much misinformation can simultaneously appear in an official response.
Community reminisces: That the customer service of World of Warcraft has drastically declined in recent years is no new information. Many inquiries are only answered after a long delay and often inadequately. It used to be different – at least that’s what many in the community believe. Because they write in the comments:
- “It’s just crazy how far they have fallen. [Customer service] used to be so fantastic. I remember calling them in 2008 and my problem was immediately resolved while I was on the phone with a GM.” – Kaoswarr
- “That’s so disgusting, Blizzard and Microsoft should be ashamed of themselves.” – Wild-Raspberry-2331
- “Corporate greed literally ruins everything. I hate this timeline.” – derpderp235
However, some also note that they still have good experiences with customer service now. Because when chat conversations do occur, they usually have a competent person on the other side. However, this likely cannot be said for this response.
By the way, WoW is not only deleting from support but also in-game – the void storage is being removed, but there is a more than adequate replacement.
