In Overwatch , every piece of feedback is taken seriously. But a few chosen ones seem to have a better connection to Blizzard.
The balance in Overwatch is always a hotly debated topic. Not only in the official forums but also on Reddit, people frequently discuss and argue about the nuances of balance. Sometimes Orisa is absolutely overpowered, and McCree is too weak. Then, Mercy is a murderous killer while Ana should “stay in the corner with a crutch.”
Opinions are often fiercely debated. But what feedback actually reaches Blizzard? Jeff Kaplan has now addressed this and explained that they look at every piece of feedback, even if they disagree with the content.
In the official forum, Kaplan explained that professionals indeed have an influence on the developers’ decisions.
Professionals have a direct line to Kaplan
He further reveals that he has even shared his email address with some professionals and is in contact with them. This has often provided exciting insights, and many of the “pros” are able to give their feedback in a very structured way, which is extremely helpful for the development team. Moreover, the professionals have their own Discord server, where they sometimes hang out with some developers to better consolidate and discuss feedback.
But all this should not diminish the value of feedback from “non-professionals.” After all, Blizzard has a guiding principle that clearly states, “Every voice counts”… and that’s exactly what they try to consider in Overwatch.
What do you think about professionals receiving special treatment in feedback? Is this good and ultimately serves all players? Or should every voice carry the same weight?
Have you heard about the funny bug? In Overwatch, 12vs12 is now possible!
