A user orders an expensive graphics card on Amazon but receives the wrong product. The buyer collects evidence of the fraud, but instead of a refund, there is frustrating trouble. Desperate and at the end of his rope, the user turns to the community.
A user writes that he ordered an RTX 5090 on Amazon. This is reported by the English-language magazine WCCFTech. In total, he is said to have paid 299,995 Indian rupees for the graphics card, which is equivalent to 2,769 euros (as of March 23, 2026).
The user had already taken some security measures when the package arrived, for example, setting up a camera to open the package. This has long been a recommendation to protect against scams. Because this way, one can usually prove that no exchange took place.
The pictures clearly show that the person did not receive an RTX 5090: Instead, there is a pack of detergent in the heavily damaged box, worth only a fraction of the graphics card.
Amazon explains that they sent the correct goods, but the buyer disagrees
How did Amazon respond? The user reported the fraud to the retailer, and Amazon wanted to take a look at the incident.
In the end, Amazon denied the refund, claiming they had allegedly sent the correct product. The user wrote in his post (via Reddit.com):
Today the psychological stress became too great. I called them, explained that I had not received a single meaningful update, and stated that I would turn to the consumer court.
Exactly 15 minutes after that call, I received an email from “Ganesh”, stating that based on their “thorough review” the correct product had been shipped and they would not issue a refund. It is obvious that they did not look at the evidence; they merely closed the ticket as retaliation for my legal threat.
The affected party disagrees with Amazon: The user responds that this cannot be true and states several reasons in his post that speak against Amazon:
- The package was already way too light when shipped from the shipping center: The package weighed 1.66 kg according to the label, but a package with an RTX 5090 weighs more like 2.5 to 3 kg.
- He explains that there are further victims according to the provider’s storefront on Amazon who are said to have fallen victim to the same scam: In all cases, according to the screenshot, the victims also received a pack of detergent.
- The seller indicated the tax as 0%, which you can see on the attached invoice. According to the user, however, there is a tax (so-called Goods and Services Tax) of 18% on electronic items in India. The user’s accusation: “Amazon operates and protects a seller who is evading taxes on a large scale.”
The player explained in the end that he initiated a chargeback on his credit card and that his bank would also investigate the matter. Amazon had already closed the case.
It happens again and again that Amazon denies refunds: In the case of a family father, Amazon did not want to believe the buyer that he received a fake product. Only after a journalist got involved and the story became public did Amazon acknowledge the error and contacted the father: Gamer buys graphics card on Amazon, receives fake product – retailer denies refund until the return of the “correct” item
